Special Services

International Patient Services

Howard University Hospital responds to the medical and health care needs of international and diplomatic patients. The Office of International Health Care Services works exclusively to meet the needs of international patients by offering interpreters and helping the family understand the hospital and the city services.

To reach International Health Care Services, call 202-865-4427.

Patients and Guest Relations

The Patient Relations Department works to ensure that every patient receives the best care possible during his/her stay at Howard University Hospital. The department's staff will help answer questions that may arise during your hospital stay. To speak with a representative, please call 202-865-6823, Monday through Friday between 8:30 a.m.–5:00 p.m. After hours and on weekends you may call the house supervisor at 202-865-1105.

The hospital has a process to address complaints or grievances through the patient representative program. The patient representative can provide more information on this process. You may contact the patient representative at 202-865-6823.

If you or your family feels that your rights have not been respected, notify your physician, nurse or the unit/department manager. You or your family may also contact the:

Patient Relations Department
202-865-6823
TTY 202-865-5889

DC Dept. of Health (24-hour Hot Line)
202-442-5833

Alternatively, write to:

DC Dept. of Health
825 North Capitol Street, N.E.
Washington, DC 20002

You or your family may also contact the Joint Commission at 1-800-994-6610 or via their e-mail at: complaint@jointcommission.org 

Services for the Physically Challenged

Sign language interpreters, telephone amplifiers, TTY phones and closed-captioned televisions are available to hearing-impaired patients free of charge. Please contact Patient Relations at 202-865-6823 or request these services through your nurse.

Our hospital continually strives to meet the requirements of the Americans with Disabilities Act and District of Columbia Disabilities Act regarding the rights of all disabled individuals. If you or a visitor encounter any physical or communication barriers during your time at our hospital, or believe you have been denied access to the hospital’s full array of services because of your disability, we encourage you to contact a patient representative at 202-865-6823. Someone will respond to your concerns as soon as possible.

Language Interpreter Services

Assistance is available for patients and families who do not speak English. Every effort will be made to identify a staff member who is proficient in your language and can assist you and your family. For information, contact your nurse or call 202-865-4427.

Hispanic and Multicultural Services

Recognizing that cultural and language barriers can impede access to health, Howard University’s Office of Hispanic and Multicultural Affairs addresses the unique needs of the Hispanic and non-English speaking communities. The office has bilingual staff and volunteers (Spanish, English, French, Vietnamese, and Bosnian) with experience in health care and social services. The office is open Monday–Friday from 8:00 a.m.–5:00 p.m. and can be reached by calling 202-865-5284.

Chapel/Spiritual Services

There is a nonsectarian chapel on the first floor of the hospital. The chapel is open seven days a week for patients, visitors and staff. There is a full time chaplain on duty. If you wish to make a special request for clergy, please ask your nurse or call the hospital Operator by dialing “0.” Please specify the denomination you prefer. Your own clergy member(s) is also welcome to visit you.

Volunteer Services

There may be occasions when a task is needed or an errand run within the hospital. The Office of Volunteer Services is available (Monday –Friday from 9:00 a.m.–5:00 p.m.) to respond to your needs. The office provides reading materials: i.e., magazines and hard and paperback novels. For your convenience, please call 202-865-1470 or 202-865-1375.